Privacy Policy

About Yarra Systems

Yarra Systems, LLC develops and operates Yarra POS, a restaurant point-of-sale application for supported iPhone and iPad devices.

Scope

This policy applies to the Yarra POS iOS application, related Yarra Systems services, and support, sales, demo, or privacy communications sent to us. A restaurant may have its own privacy notices for information it collects from customers and staff.

Restaurant and Yarra Systems roles

The restaurant or store owner controls its relationships with restaurant customers and staff and determines why their information is entered into Yarra POS. Restaurant customers and staff should submit access, correction, or deletion requests to that restaurant or store owner.

When Yarra Systems assistance is required, the verified restaurant or store owner contacts support@yarrapos.com. We verify authority before assisting and do not bypass the responsible restaurant owner in response to an unverified individual request.

Information processed through Yarra POS

The information processed depends on the restaurant configuration and the features used. It may include:

• Restaurant or company identity, locations, menu, tax, service, and operational settings.
• Customer names, cellphone numbers, email addresses when provided, delivery addresses, resolved location information, and order history.
• Restaurant staff identity, role, account, authentication, and activity information.
• Orders, line items, modifiers, special requests, transaction amounts, tips, discounts, taxes, fulfillment details, and receipt information.
• Payment method information and payment-processor requests, responses, statuses, and references needed to complete and reconcile transactions.
• Gift card, loyalty, reward balance, and related customer activity when those features are used.
• Product or category images uploaded by authorized staff and device, terminal, printer, cash-drawer, and local-network configuration.
• IP address, request, security, authentication, application version, device, and diagnostic information when generated or retained for operation, security, or support.
• Support, sales, and demo-request information submitted through this website, including name, reply email, optional phone number, restaurant or business name, request type, and message; support requests may also include category, subject, app version, and device/iOS information.

Device permissions and local access

Depending on the feature used, Yarra POS may request access to the camera, photo library, or local network. iOS provides permission controls in Settings. Revoking a device permission may disable the related feature but does not by itself delete records stored in Yarra POS systems.

How information is used

Information is used to authenticate authorized users; operate restaurant ordering, payment, receipt, printing, customer, gift card, loyalty, reporting, and configuration workflows; maintain security and reliability; troubleshoot problems; provide support; and comply with applicable obligations.

Website contact-form information is used only to route, review, and respond to the support, sales, or demo request and to protect the forms from abuse.

Service providers

Twilio receives the recipient cellphone number and security-code message for delivery when a customer logs in. The code is sent only to the recipient phone. Restaurant staff and Yarra Systems operational staff cannot retrieve or view the delivered code. This SMS flow is not used for marketing or advertising.

Sharing, sale, advertising, and tracking

Information may be shared with the restaurant responsible for the account, authorized users, service providers that perform the functions described above, and authorities or other parties when required by law or necessary to protect rights, safety, and system security.

Yarra Systems does not sell personal information and does not use Yarra POS information for cross-context behavioral advertising. The login security-code SMS is not a promotional SMS program.

Data security

Yarra Systems uses administrative, technical, and physical safeguards intended to protect information. No system can guarantee absolute security. Do not send passwords, login codes, full payment-card numbers, CVV values, processor credentials, API keys, or other secrets by email.

Retention and deletion

Active records remain while the restaurant uses Yarra POS. After the restaurant terminates Yarra POS service, active records are deleted upon a verified request from the restaurant or store owner submitted to support@yarrapos.com.

Backups are offloaded to secured offsite storage and operational staff do not have access to backup contents. After deletion from active systems, residual backup copies may remain for no more than 3 days and then automatically expire or are destroyed.

Website contact submissions are not stored in a website database or written to application logs. They are delivered to the appropriate Yarra Systems mailbox and retained only as long as needed to respond to the request and meet applicable business or legal obligations.

Privacy choices and requests

Restaurant customers and staff contact the restaurant or store owner for access, correction, or deletion. The verified owner contacts Yarra Systems when our assistance is needed. We may request information reasonably necessary to verify identity, authority, and the scope of the request, but we do not request payment credentials for privacy verification.

United States privacy rights

Depending on where you live, applicable law may provide rights to request access, correction, deletion, or information about processing. These rights may be subject to exceptions. Submit requests through the restaurant or store owner responsible for the relationship so the request can be verified and routed correctly.

Children's privacy

Yarra POS is a business application for restaurants and authorized users and is not directed to children under 13. Contact support@yarrapos.com if you believe information was processed inappropriately.

Changes to this policy

We may update this policy to reflect changes in Yarra POS, our practices, or applicable requirements. We will publish the revised version and effective date at this permanent URL.

Contact us

Restaurant or store owners may contact Yarra Systems about this policy or request assistance with a verified privacy request.