Help with Yarra POS
Yarra POS Support
Contact Yarra Systems for help with the Yarra POS iPhone and iPad application.
Send a support request
Tell us what happened and provide enough technical context for the support team to follow up by email.
If the form is unavailable, email support@yarrapos.com.
Contacting support
Email support@yarrapos.com from an address associated with your restaurant when possible. Support hours, response-time promises, and emergency escalation are not published at this time.
Common support categories
Support may assist with login, ordering, menus and modifiers, dine-in or pickup/delivery workflows, payments, printing, compatible hardware, gift cards and loyalty, reports, and application configuration.
What to include
Include enough context to identify the restaurant environment and reproduce the issue without sending secrets.
- Restaurant or store name.
- Your name, role, reply email, and phone number.
- Yarra POS app version.
- iPhone or iPad model and iOS version.
- A concise description and the steps immediately before the issue.
- Whether ordering, payment, printing, login, or another workflow is affected.
Do not email sensitive credentials
Never send passwords, login security codes, full payment-card numbers, CVV values, payment-processor credentials, API keys, or other secrets. If a screenshot is useful, remove or cover customer, staff, payment, and configuration information that is not needed to understand the problem.
Privacy requests
Restaurant customers and staff contact the restaurant or store owner. Verified owners contact support@yarrapos.com when Yarra Systems assistance is required.